GENERAL FAQS   (FREQUENTLY ASKED QUESTIONS)

What is Valencia Health Services (VHS)?
VHS is a pediatric and young adult primary care clinic. We see children from birth to age 21 years.

When are you open?
Valencia Health Services is open:
Monday           -- 8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 5:30 p.m.
Tuesday          -- 8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 5:30 p.m.
Wednesdays   -- 8:30 a.m. - 12:30 p.m., closed in the afternoon.
Thursday         -- 8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 5:30 p.m.
Friday              -- 8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 5:30 p.m.
We are closed for lunch 12:30 p.m. - 1:30 p.m.
We are closed for all major holidays.
Our mailing address is:  1647 Valencia Street, San Francisco, CA  94110
Telephone: (415) 647-3666

How do I get there?

Valencia Health Services is located at 1647 Valencia Street, (between Cesar Chavez and Mission), near St. Luke's Hospital. A map is available.
VHS is easily reached by MUNI (public transportation). The #26 Valencia bus (to Duncan and Valencia by St. Luke's Hospital), the #49 Van Ness, or the #14 Mission (to Mission and Valencia) all stop within one block of our clinic. We are approximately 3 blocks (10 minute walk) from the 24th Street BART station.

A parking lot is located next to the clinic. Please park only in spaces marked for Valencia Health Services and write your car information next to your child's name when you sign-in.

How do I make my child an appointment?
For routine check-ups and follow-ups, call and schedule an appointment. If your child is sick and it is not an emergency, please call us for advice or an appointment during business hours. We can often fit your child in to see a clinician the same day. If your child is sick when the clinic is closed and you think it is urgent, call 415-647-3666 and press 0 to speak with our answering service. A clinician will call you back.

If you think your child is having a medical emergency, call 911.

Will I have to pay for services?
Insurances accepted/Payment options:

• Medi Cal
• San Francisco Health Plan
• Healthy Families
• Healthy Kids
• Self pay
• Sliding scale (based on income)
• Private insurance (including PPOs, POSs)
• Member of Brown and Toland Medical Group, Integrated Medical Group, and Hill Physicians Medical Group
• FPACT

What happens at my first visit?
Please arrive 15 minutes before your appointment time to fill out new patients forms. These forms include consent for treatment, patient confidentiality, your personal and insurance information, and history forms. Bring your insurance card and co-payment (if any) to this and every visit, as well as your child's immunization record and any forms you need completed.

Can my child be seen without me?
Parents or legal guardians must accompany all minor children to their initial appointment and preferably to all following appointments. We realize that there occasionally may be times other family members will need to bring your child. In this situation, please send a signed note granting permission for your child to be seen that day with the accompanying adult and a phone number where we may reach you.